คำอธิบาย
ประกอบด้วย CHAPTER 1 LANGUAGE OF BUSINESS WRITING CHAPTER 2 FORMAT AND STYLES OF BUSINESS LETERS CHAPTER 3 REQUEST LETTERS AND REPLIES TO REQUESTS CHAPTER 4 ORDER LETTER AND ACKNOWLEDGMENT LETTERS CHAPTER 5 CREDIT AND COLLECTION LETTERS CHAPTER 6 COMPLAINT AND ADJUSTMENT LETTERS CHAPTER 7 SALES LETTERS CHAPTER 8 MEMOS CHAPTER 9 FORMAL & INFORMAL INVITATION : ACCEPTANCE ANDREFUSAL CHAPTER 10 AGENDA AND MINUTES CHAPTER 11 NEWS RELEASES ANSWER KEY CHAPTER 1 – 11
